Change management services
Use the quick links on the right to take you to the required servicesOur change management services can help you develop a highly customer driven culture which is adaptive to your market environment.
We provide:
- Organisational Consulting Services
- Training/Workshops
Consulting Services
Our consultancy work is based on the Vanguard Method and the principles of Intervention Theory. The key phases to our consultancy ‘interventions’ are as follows:
Service Audits
The purpose of this service is to help managers understand how using the Vanguard method can help them improve service, reduce costs and boost staff morale. Managers will have the opportunity to make an informed decision about proceeding to the ‘Check’ stage and to understand the practical application of the principles behind our method.
A Service Audit can usually be carried out within 2 to 3 days depending on the size of your organisation. The audit consists of a high level activity and is carried out by members of our consultancy team.
It will focus on understanding, and making visible, demand and flow. It will also show the volume of value and failure demand entering the system and the extent of waste in the flow. This will enable us to arrive at an understanding of what matters to customers which, in turn, allows us to define the purpose of the system in customer terms. We can then establish what managers pay attention to in the current system and understand the effect that their ‘thinking’ has on current performance.
Service Consultancy
We offer consultancy in Change Management and Performance Improvement using the Vanguard Method. We work with organisation leaders and employees at all levels to help you obtain knowledge about the ‘what and why’ of your organisation’s current performance. From this knowledge, you will be equipped to make changes based on knowledge and on an informed choice.
Training/Workshop
Process Mapping
2009 workshops are now available >>Go to events
Our process mapping workshop will allow you to define, map and analyse work processes from the customer's perspective and take effective action for improvement against measures.
Here's what you can get out of this workshop:
An insight into why you need to view work differently. To see a leap in performance, you must change your management methods as traditional methods can only give you mediocre results and sometimes results that are not to be desired.
Evidence of how much more powerful systems thinking is compared to traditional management styles. Organisations that have moved from traditional management styles to systems thinking have gained results that they never thought they could achieve.
The unique Vanguard Method of 'Check, Plan, Do' can guide you to running successful change programmes in the most effective way.
A way to understand your processes from the customer's perspective. By mapping and analysing process in this way, you will be able to identify the flow, waste and also understand the impact that these have on your customer.
Meaningful measures that can show you your true performance from your customer's point of view. Many organisations have the wrong measures (targets, KPIs and SLAs just to name a few!) that can be detrimental to the quality of service.
The principles of re-design. Re-designing your work by focussing just on the value work is part of the recipe to a sustainable and successful change programme.
Download process mapping information leaflet (PDF approx. 120kb)
Fundamentals of Systems Thinking
3 day in-house programme
Do you want to find out...
How much scope your organisation has for improving service, reducing costs and/or improving revenue?
What leading service organisations have achieved by shifting from traditional thinking to systems thinking?
Why doing it the 'systems thinking' way has an enormous and beneficial impact on staff morale?
Why lean manufacturing ideas don't work in service organisations?
What steps you need to take to make the leap to a systems thinking organisation?
Offered only by Vanguard, this programme will introduce you to systems thinking concepts for service organisations. It will enable you to assess the benefits that will be achieved using these concepts in your organisation.
Additionally, you can
Find out how and where best to start your change process. The Vanguard Method will offer you a systematic way to identifying the greatest leverage that will deliver massive performance improvement.
Learn how a change in your management thinking through systems thinking applications can help you produce results that other leading organisations are benefitting from. These results are far more superior than what you get from traditional methods.
Discover an alternative and a better way to team-building adventures, dress-down Fridays and rewards as a mean to improve your staff morale.
See why service organisations cannot and must not apply lean manufacturing ideas in order to succeed and deliver what matters to customers.
and
Be prepared to be challenged if you want to see how the work works in your organisation from a different perspective. You will see why you must start to change your management method as a manager.
To arrange an in-house Fundamentals of Systems Thinking or to find out more contact us on 01968 678280 or
email us at info @vanguardscotland.co.uk
Download fundamentals of systems thinking leaflet (PDF approx. 120kb)
Systems Thinking and
Project Management
5 day in-house programme
Are you looking for a project management programme where you can learn how to:
- Develop a clear project purpose and objectives?
- Deliver sustainable results with an excellent lean project network?
- Equip yourself with a problem-solving technique that will resolve conflicts?
Vanguard Scotland presents a new five-day in house programme. It has been designed specifically for project environments for example, capital programmes, planning and regeneration and clinical development.
Find more information on the benefits you and your organisation can get out of our 'Systems Thinking and Project Management' in-house programme.
Download Systems Thinking and Project management leaflet (PDF approx. 572kb)
Contact us for questions or if you'd like to have a conversation with us on the phone about this programme.
Next, if you want to find out what change management events Vanguard Scotland are currently running, click here.