Free change management articles, resources & case studies
Use the quick links on the right to take you to the required resource.
Change management based on systems thinking: Articles, case studies and videos
Do you want to take your organisation to the next level but would like more information?
This page allows you to download case studies and other resources for free. They'll help you gain a deeper understanding of systems thinking on which our consultancy services is based.
At Vanguard we've developed an approach to 'Understanding Your Organisation as a System'. Our approach to this is practical and simple without being simplistic. This change management approach or the Vanguard Method has been tried and tested successfully in both the public and private sectors.
We've documented our approach into a 'Vanguard Guide to Understanding Your Organisation as a System. This guide gives you an overview of the Vanguard Model and explains the principles you must understand if you're going to be a leader in your industry.
We'd like to give you the 'Vanguard Guide to Understanding Your Organisation as a System' for free along with a subscription to our e-newsletter. Read the details below and then get your Vanguard Guide by submitting the form. Shortly after that, you will have access to the guide and a whole new way of running your organisation.
Subscription privileges
You just need to sign up once and here's what you'll get:
1. Free 'Vanguard Guide to Understanding Your Organisation as a System'. This guide will show you how to lead change that has a dramatic impact on your organisation's performance. It engages you in various practical activities that will help you understand your organisation as a system by 'doing it'.
2. Stuart's blog.
This is packed with ideas and insights about performance improvements. You'll receive articles, case studies, special reports related to systems thinking and methods.
We'll also keep you updated occasionally about Vanguard Scotland's events and workshops.
And if you ever want to cancel your subscription to the blog, you can do so with just one click.
3. An exclusive access to all of our articles and case studies at any time. The articles and case studies will feed your curious minds. They'll further demonstrate how you can lead a successful change programme and gain massive sustainable performance improvements.
Here are the list of articles and case studies that you'll get access to once you've signed up.
Articles & Case Studies
Systems Thinking - General
- An introduction to systems thinking
- Watch out for the toolheads
- Changing Management Thinking
- Why is service costing more?
- Performance without appraisal
- From 'Push' to 'Pull' - changing the paradigm for Customer Relationship Management (CRM)
- Systems Thinking & Management
- Fit for the future - A 6-part series introducing systems thinking
- Being customer-driven
- Measurement & Management
- The Theory of Variation
- Partnering - a 4-part series on partnering and systems thinking
- The Balanced Scorecard - is it up to par?
Systems Thinking - Public Sector
- Citizen-centred services: A discussion of aims and methods
- Public Sector Targets: Doing less of the wrong things is not doing the right thing
- Why benefits processing should not be shared
- Putting the Summary back in Summary Justice
- An open letter to Ruth Kelly
- Adult Social Care: A systems analysis and a better way
- How Ministers have worsened benefits processing
- Ministers should get out of management
- The Modernisation Agenda: Public Services in a Dark Age
- A Fair Cop? Not for the police
- On Target to Achieve Nothing
Systems Thinking - Education
- Fresh Thinking about Schooling - Maurice Holt
Systems Thinking and Call Centres
- Better service, lower costs and happier people, too good to be true?
- The CCA 'best practice' Standard - A Critique
- Are the days of the 'sweat shop' over?
- Better thinking about Demand
- Better thinking about Managing People
- Better thinking about Information Technology
- A better way of motivating people
- Design against Demand
- From Sweat Shops to World Class - Transforming Call Centre Operations
- A call centre worker speaks
- Bad call centre advice
Systems Thinking & Business Excellence
- The Business Excellence Model: Will it deliver?
Systems Thinking and ISO9000
- Death to ISO9000: An economic disease
- A Brief History of ISO9000: Where did we go wrong?
Other articles
- Care at a cost
- Bootcamp tactics won't win the battle
- The Paradigm Paradox
- Do you have a people problem?
- Is I.T. bugging you?
Sign up now and get free access to change management and systems thinking articles.
Videos - Free access
Here you'll find various video presentations relating to performance improvements in organisations. You'll see how leaders in organisations we've worked with speak about their experiences in leading change and the benefits they've reaped using the Vanguard Method. Additionally, you'll find video clips of our Managing Director, Stuart Corrigan presenting in various organisations, showing leaders how to make change that will give massive improvements and that is sustainable.
Rules for Revolutionaries
Change – by what method?
Team Building – Off to the Woods
Change the System
Management Thinking Governs Performance
‘Traditional’ versus ‘Systems Thinking’
Give up the notion that you have to work on the people
Manager A or Manager B?
Define Purpose from the Customer’s Point of View
Be clear on Purpose
Take Measures that relate to Purpose
Establish New Measures
Most measurement doesn’t tell us much
Tackle Root Cause
Systems thinking leaders on change
Also visit our shop to get books, CDs and other products on change management from systems thinking perspective.