Secrets of ...
high performing call centres
Here are the available options for your 'Secrets of high performing call centres' Programme:
This programme is unique and is only available through us.
FREE
Secrets of high performing call centres
Mini eCourse
- This mini eCourse includes:
- Why call centres fail
- Truth about targets
- Why 1:1s dont' work
- Why you should look through the eyes of the customer
- Get knowledge
- Employee engagement
- Steps to call centre improvement
Do they sound familiar? Really... this isn't what you think!
Find out more here if you want to maximise the performance of your call centre now!
Secrets of high performing call centres
Comprehensive Step-by-Step eCourse
for Only £23 (no kidding)
Get fast and effective change in your call centre. This is our unique COMPLETE step by step guide to dramatically boost customer satisfaction, build strong employee engagement and slash costs in your contact centre by Stuart Corrigan and Ron Skea
For £23, here's what you'll get:
- Three ebooks in PDF format
- MP3 file of the guide book
- Templates you can start using tomorrow PLUS other bonus materials!
Click here now if you want to make your call centre world class
Scoping
We work with the leader to gain a high level view of your current system’s performance and identify areas of potential improvement. This normally takes 3 to 5 days to complete and allows you to make an informed decision about moving forward to a full intervention.
Find out more about our scoping programme to help you understand what's stopping you from becoming a high performing call centre here
Strategy Session
Using our ‘Check, Plan, Do’ model, we work with the leader and frontline team to gain in-depth knowledge of the ‘what and why’ of your current capability and build a plan for positive change.
Your change will be fast, effective and best of all sustainable!
Our strategy session has a unique guarantee by our very own Director Stuart Corrigan. It's a no-risk investment that promises you amazing performance improvement.
Find out more here if you want to make massive performance improvement in your call centre now
Consultancy
We offer consultancy in Change Management and Performance Improvement using the Vanguard Method.
Vanguard Scotland Ltd has been working with service organisations from the public and private sectors since 1997. We offer them an effective change management consultancy that produces excellent performance and service delivery using the Vanguard Method.
Find out more about our consultancy and how you can benefit from it here
Training/Workshop
If you like to know more about the kind of change management training and workshops we have, visit us here