Here’s the best business advice I’ve ever been given.
1. Turn up on time
2. Say please and thank you
3. Finish what you started
4. Keep your promises.
So how does this relate to a change programme?
1. Stick to your schedule. Most change programmes run late because managers don’t make decisions. Put a date against which decisions should be made and hold people to the date. Publish, on your visual measures board, if you are running late and why.
2. Show respect to front line staff. This is best done by having them involved in the analysis and redesign.
3. Don’t start change in another area until you have fully finished in the first.
4. Change happens by dealing with the big issues, the policies, measures job role design and management behaviour, if you have no intention of tackling these things then don’t even start.
Why don’t you put one big thing on your to do list that you know needs to be tackled and get it done!
What’s the best advice you have received whether it is on a business or change management level? Let me know and I will post it on this blog.
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