Global Experts on Systems Thinking Change Management
Vanguard Scotland lead the field in creating massive improvements in service, morale and cost reduction in the service sector. We are the untold secret behind the turnarounds of hundreds of service organisations.
“Like most people I was sceptical of external consultants, but the Vanguard Method for change is without doubt the most powerful I have seen in my career.”
Euan Kennedy,
Roads Services Manager
City of Edinburgh Council
Read on to find out how organisations like VELUX achieved....
- 12 functional units combined into a single point of contact for all customer transactions
- One stop capability in excess of 94%
- Highest customer satisfaction ratings of all VELUX sales companies in Europe
- Employee turnover and absence rates less than half the industry norm
- Call centre agent productivity increased by 30%
- Independent research found highest levels of employee engagement of any organisation studied
- Operating costs reduced by in excess of £1,000,000
- Average wait time reduced to 8 seconds
- Overall staffing 30% lower than would have been without systems intervention
- Failure demand and waste reduced dramatically
"Only the foolish manager does not attempt to get everything they can out of every single resource in their business"
W. Edwards Deming
The purpose of the Vanguard Scotland website is to give you access to THE most effective change management strategies to:
- Maximise service and productivity
- Maximise morale
- Reduce time to market
- Reduce costs
- Increase your competitive advantage
- Deliver your projects on time and in full
Vanguard Scotland is world renowned for the delivery of cutting edge change management consultancy for the service industry.
We are known for achieving astonishing results for our clients. Clients that have pulled on our change management expertise get improvements of 50 to 500% using a methodology called ‘Systems Thinking’.
On our website, you will be able to access information about the Vanguard method and full range of services. You will also get access to articles, MP3s, mini eCourses/eBooks.
There is a wealth of information on change management on this site you can use immediately to start optimising the performance of your organisation.
We provide change management consultancy services, training and resources in the following areas:
- Service improvement
- Cost reduction
- Project management
- Productivity improvement
To get started, visit our change management resources section and access the articles and MP3s or visit the blog to start reviewing change and project management topics.
You can also visit our change management services page. There you can explore our high value learning products and services at low cost and low risk so you can get started on your organisational optimisation journey.
Finally, don’t forget to opt-in to our free change management tips and advice email service. Register below and you will receive cutting edge ideas on service improvement, productivity, cost reduction and project management.
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Finally, thank you for visiting Vanguard Scotland. You might want to bookmark this page as you’ll want to return to find out what’s happening in the systems thinking world.
All the best,